For fastest response contact your Authorized Parasound Dealer directly - they are there to help!
Service & Warranty
Service
• Product Problems/Questions
• Authorized Parasound Warranty and Service Centers
• Parasound Basic Troubleshooting Guide
Warranty
• Learn about the Parasound Warranty
• Authorized dealers & avoiding scams
Contact
Parasound
2910 S Highland Dr Suite H
Las Vegas, NV 89109
Docs & Downloads
Product Type
Looking for a discontinued product?
Rack Mount Kits
For Product related questions/concerns
For quickset response, please contact your dealer directly. You may also fill out our form at www.parasound.com/help.
Before You Return Any Unit for Service
If you have problems with your Parasound product, contact your dealer directly to help troubleshoot. You may also fill out the online form at https://parasound.com/help
If you do not have a dealer - We will find someone to help you.
If it determined that your unit does need to be returned to an authorized repair center, your contact will provide instructions and location at that time.
Before you send your unit to an authorized Warranty/Repair Center, you will need to obtain a specific Return Material Authorization (RMA) number and shipping instructions from the Authorized Repair Center.
The RMA number must be clearly marked on the outer carton. Use the original factory packing materials and arrange adequate insurance to cover its value.
You must include a copy of your purchase receipt with serial number clearly indicated, since this document establishes the validity of this unit's warranty.
Warranty repairs are only performed by Parasound Authorized Warranty Repair Centers when your valid purchase receipt is from a Parasound Authorized Dealer or Parasound Authorized Reseller.
Units Will Be Refused Service Under the Following Conditions:
1. Unit was sent without the Parasound-assigned RMA number marked on the carton.
2. Unit was sent in an unsuitable shipping carton, likely to have been damaged in transit.
3. Unit has inadequate packing, unit likely to have been damaged in transit.
4. Unit was shipped collect for shipping charges. We do not accept collect shipments.
5. Unit was shipped via the US Postal Service.
6. Unit was sent to an address other than the address instructed by our Technical Department.
Warranty Repair
Read your accompanying Parasound Limited Warranty carefully to understand the applicable rights and limitations. This section provides instructions for obtaining repairs, both for units covered under the Parasound Limited Warranty and for units or situations which are outside the Warranty.
Unit is not eligible for repair under the terms of the Parasound warranty if:
1. Unit was not purchased from a Parasound Authorized Dealer.
2. You are not the original owner. The Parasound warranty is not transferable.
3. Unit's serial number was removed, modified, or defaced.
4. Unit shows evidence of abuse and/or misuse.
5. Unit was modified in any way.
6. A prior repair was attempted by an unauthorized repair station.
Authorized Parasound Service Centers
| Warranty & Service Center | Business Name | Contact Name | Primary Address | Phone Number | |
| YES | Adam's Electronics | Tommi Cetin |
Our USA Limited Warranty (Plus Canada for Sales to Canada from store.Parasound.com on or after 4/24/2024) :
Important Consumer Warranty Information:For product sales after 6/15/2023 the Parasound factory warranty will ONLY be honored on USA sales of current never opened new units from currently Authorized Parasound Dealers. Read descriptions/receipts carefully to ensure you receive a unit that has never been opened (especially those that are discounted). This does not preclude a seller from extending their own warranty on opened product. If your dealer is not listed on the Dealers page, please email findadealer@parasound.com and we'll let you know if they are authorized.
The Following Warranty Valid in the USA Only. Please see Parasound Store Online Warranty for items sold through the store
Outside USA: Warranty and all terms/scope/duration of warranty for products purchased outside the USA is provided solely by the Parasound International Authorized Distributor in the country where product was purchased. Our International Authorized Distributors are independent businesses and are under no obligation to provide warranty repairs for Parasound products that were not imported by them. You can find our International Authorized Distributors at International Distributors.
For products purchased after September 1, 2016
For products purchased after January 1, 2009
For products purchased after September 1, 2006
For products purchased between January 1, 1998 & August 31, 2006
Parasound Warranty Information
EFFECTIVE DATE: October 1, 2011 - Obsolete
EFFECTIVE DATE: January 1, 2009 - Obsolete
EFFECTIVE DATE: September 1, 2006 - Obsolete
EFFECTIVE: January 1, 1998 - August 31, 2006
The maximum Parasound warranty before December 31, 1997 was two years for parts and labor.